FAQS

FAQ — Frequently Asked Questions 💬

Have questions about your order, shipping, or sizing? We’ve got you covered! Explore our quick guides below.

📦 Orders & Account

1. I didn’t receive a confirmation email. What should I do?

A confirmation email is automatically sent right after checkout.

  • Step 1: Check your Spam / Junk or Promotions folder.

  • Step 2: Add contact@sevogue.com to your contact list to ensure you receive future tracking updates.

  • Still missing? Reach out to us at contact@sevogue.com and we’ll resend your confirmation right away.

2. How can I track my order?

  • Email: As soon as your order ships, you’ll receive an email with your unique tracking number.

3. Can I change my size, items, or shipping address?

We process orders quickly so you get your pieces as soon as possible!

  • Before Shipping: Email contact@sevogue.com immediately. We will do our absolute best to adjust your size, item, or address before it goes out.

  • After Shipping: Unfortunately, once a package is handed to the carrier, we are unable to modify order details or change the delivery address.

🚚 Shipping & Delivery

4. Do you ship worldwide & which carriers do you use?

Yes, we ship globally! 🌍 Enter your address at checkout to view available shipping options and rates for your region.

  • 🇺🇸 USA Orders: USPS / UPS

  • 🌏 International Orders: DHL / GlobalPost / Local Postal Partners

5. How long does shipping take?

Shipping times vary based on your location and selected shipping speed. Estimated delivery dates will be displayed at checkout.

📌 For full shipping timeframes, rates, and policies, please visit our [Shipping & Delivery Page].

6. My tracking says "Delivered", but I haven't received my package.

Carriers occasionally mark packages as "Delivered" 1–3 business days early.

  1. Please wait 3 business days and check around your location or with neighbors/building management.

  2. If it still hasn't arrived, contact your local post carrier first for precise delivery details.

  3. Still no luck? Email us at contact@sevogue.com — we’ll help locate your order or make it right!

🔄 Returns, Damaged Items & Sizing

7. What if my item is damaged, incorrect, or missing?

We are so sorry for any trouble — we’ve got your back! Please send an email to contact@sevogue.com with:

  • Your Order Number

  • A brief note explaining the issue

  • Clear photo(s) of the item/damage

We will arrange a replacement or refund ASAP.

8. What is your Return & Exchange Policy?

We want you to absolutely love your Sevogue fits!

📌 Please visit our [RETURN & EXCHANGES POLICY] for our full policy, eligibility, and step-by-step return instructions.

9. How do I choose the right size?

Every product page includes a dedicated Size Guide for accurate measurements.

  • 💡 Styling Tip: If you are between sizes or prefer a modern, oversized fit, we recommend sizing up one size!

💳 Payment & Promotions

10. Do you offer Free Shipping or discounts?

  • Yes! We regularly offer deals like Free Shipping on orders $79+ alongside seasonal sales.

  • Exclusive Perks: Subscribe to our newsletter or check the top announcement bar for limited-time seasonal promos.

11. What payment methods do you accept?

We offer safe and seamless checkout via all major payment providers:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Express Checkout: Shop Pay, PayPal, Apple Pay, Google Pay